Help & FAQ

We currently deliver within Singapore only. Stay tuned for future expansions — sign up to our newsletter to be the first to know.

All Nestma products are freshly prepared upon order. Standard delivery takes a minimum of 2 days from your order date. If you require delivery on a specific date, please indicate this at checkout or contact us at info@nestma.com.

Shipping costs are calculated at checkout based on your delivery address. Enjoy free delivery on all orders above $100.

As our products are freshly prepared upon order, we are unable to accommodate cancellations or changes once your order has been confirmed. Please double-check your order before completing checkout. If you have an urgent concern, contact us immediately at info@nestma.com and we will do our best to assist.

We’re sorry to hear that. Please contact us at info@nestma.com or whatsapp us +65 8889 2214 with your order number and we will investigate with our delivery partner promptly.

All Nestma products are made to order, so availability depends on production capacity. If a product is unavailable, please contact us at info@nestma.com and we’ll let you know the next available date.

Our subscription programme lets you receive your favourite Nestma bundles on a regular schedule — weekly, bi-weekly, or monthly — so you never run out. The price stays the same as a one-time purchase, but subscribers receive bonus jars with every order as an added thank-you for committing to your ritual.

You can manage your subscription, change your frequency, or cancel anytime through your account portal. No lock-ins, no hidden fees.

Log in to your Nestma account and navigate to the subscription section to update your delivery frequency, swap flavours, or make any changes. You can also reach us at info@nestma.com for assistance.

Yes — you can pause or cancel your subscription at any time through your account portal, with no penalties. We only ask that changes are made before your next order is processed.

As our products are freshly prepared and perishable, we are unable to accept returns or exchanges. This is to ensure the highest standards of quality and food safety for every customer.

If you experience any issues with your order — such as damage, incorrect items, or quality concerns — please contact us immediately at info@nestma.com with your order number and photos, and we will make it right.

We use only real bird’s nest and natural ingredients — no artificial flavourings, no preservatives, no stabilisers, and no fillers. Our bird’s nest is never chemically bleached. What you see is what you get.

Our bird’s nest is cruelty-free and sustainably sourced from swiftlet farms in Sarawak, Malaysia. We are deliberate about provenance because quality begins long before the jar reaches you.

Keep your jars refrigerated upon receipt and consume within the recommended period stated on the packaging. Do not leave jars unrefrigerated for extended periods as there are no preservatives.

We believe caring for yourself and caring for the planet should go hand in hand. Return your empty Nestma jars to us and receive reward points in exchange, which can be used towards future purchases. Contact us at info@nestma.com to arrange a return.